I called for tech support today for our Bodno and Pronto. Our team member who had experience with both was no longer with us and I had never used the software and was lost. Jude accessed my laptop and walked me through every step with incredible patience and kindness. I wasn't even sure which cords to use to connect the printer to my laptop until he shared phot images and made sure I knew what to look for. Our software was outdated and he quickly updated the software, connected my printer and walked me through the basic steps and waited until I had successfully printed a card. Jude!!! I cant thank you enough! SO often I've called other companies for tech support and not had a positive or helpful experience. Jude was beyond supportive and amazing at what he does. Thank you brother! Much aloha! Holly