We have had our device over a year and for some strange reason we always had to reset our activation code if it wasn't in use after a week or so. I was told that our code was no longer exist and it was because we were trying to use the code onto another device but that wasn't case. We had been using the same device since we received the device. Come to find out Felix was able to determine that the device was not registered and we were using someone else's activation. Felix was able to register our device properly and we are all set. No more calling to reset our code and becoming frustrated with all of this.
The Tech Support Representative Byron was very knowledgeable, personable and experienced. He resolved my issues and tested everything to make sure everything was working well.
Cool little machine that outputs nice badges. It's pretty simple to use. No issues with day-to-day operations.
BUT when it comes time to clean it—which you must do each time you change the ribbon—they don't make a cleaning utility for Mac. All the instructions you'll find are based on Windows, even though they claim it's compatible with a Mac.
I've searched the internet for a work around (but I don't want to install Windows on my Mac). Their chat support and phone support both confirm that the cleaning can't be done without a PC.
So if you have a Mac, buy something else.
Couldn't Get the Printer to work and called the Tech Support. No hold time while calling and Felix Cada answer the call,
He was so knowledgable that walk me through all the process and help my machine work smoothly.
Love it. Thank You Felix Cada
Byron was extremely helpful and made the support process very easy.
Byron was very helpful and knowledgeable about the product and what I needed. I wasn't sure what I had to do for a project and he was able to immediately show me what I needed. Thank you so much!
We had a great customer experience with Byron. He took his time to answer all the questions we had. Thank you Byron for your support and kidness.
The product is working great now, but the replacement ribbon came with no installation instructions. They are very much needed.
I called the customer service number to find out if I could order a different type of badge that would produce a higher resolution. Felix informed me that Bodno only offered one type of card but suggested that I provide him remote access so that he could check the settings. WAH-LAHHH! Correcting the settings solved my problem and save me time and money. THANK YOU!
I received an error message when printing. Felix was able to remotely access my computer, update print drivers, and had me working again in a matter of minutes. Very satisfied!
Gives supoort on our company's Bodno printer, very helpful
Magicard Pronto100 MD100YMCKO/2 Color Ribbon - YMCKO - 100 Prints
I recently had the pleasure of interacting with the technical support team (Byron), and I must say, their service exceeded my expectations in every aspect. From the moment I reached out with my issue, Byron responsiveness was remarkable. Despite the complexity of my problem, Byron handled it with professionalism and expertise.
Angelo was so helpful today! He fixed my flash drive and even helped me install the software that I needed on my new computer. I felt no stress and was confident that he would help me fix any issues today and in the future. Thank you again for everything!
Angelo was very helpful with troubleshooting our card printer. He made the process very easy and our printer was up and running within a very quick timeframe.
Byron was very patient, solved my issue with my printer, and answered all my questions. Great service!
Very knowledgeable tech. Gave a very easy step by step direction! If you have any needs for support I will always request Byron!!
received quick and great service thru your tech team - Felix was the tech support person that helped me today.
