Felix made diagnosing the issue I was having very clear to see. He walked me through the steps to determine what was needed by engaging with my computer remotely. I feel confident in the solution and appreciate his knowledge and abilities.
Angelo was very knowledgeable and repaired my printer quickly. No down time.
Byron helped me activating my USB flash drive and walked me through how to activate the code. Thank you.
Wonderful! Cannot praise this company's customer service any more! Answered my call after working hours, submitted ticket for service to my email so I was aware of the backend follow up and called before 10:00am the next day! Well spoken and highly knowledgeable about the software and printer! Happy working woman this AM!
Jude was great took his time and went over everything with me.........very polite and professional.......
Angelo was great. He heard my problem and knew what i was talking about. He fix it fast,
Thank you do much
Angelo, was great, on explaining everything and help with every question we had.
calm, patient, and very kind.
Felix was a great help. He showed me everything I needed quickly and explained in a simplistic manner. Would recommend their support services to anyone.
Byron is literally one of the best tech I've worked with. He made our experience from wanting to no longer work with the printer to 100% being ok with moving forward with it. If any future issues come up we are praying we get him again. 10000% He needs to be in charge of training others.
Angelo from teach support was very quick and helpful.
To solve the issue, we used the demo bronze edition to create the template and Database, then we licensed the file using the Silver license.
Byron is always helpful and lets me keep asking questions until I'm confident the problem is resolved.
Flex provided outstanding support from the beginning until I was able to print the call. He went above and beyond in coordinating with my IT team and remained on the call until we achieved successful printing. His thorough checks ensured that I fully understood each step of the process. He offered valuable guidance on the best solutions for our company, iNRCORE, including the effective use of the latch reader and its configuration. The quality of their card printing is exceptional, allowing for printing on both sides without the need to flip the access card. Furthermore, their tutorials on using the Magicard from Bodno are extremely user-friendly, making the process straightforward.
Byron was great, knew exactly what needed to be adjusted, showed me and explained the changes so i could pass on the information to other users having the same issue. Was quick and precise!
Jude was very helpful with getting my printer installed and working again. He also taught me how to clean the machine and took away the water mark! Very helpful indeed
I was assisted by a support technician named Angelo. He was very knowledgeable and assisted me within 5 minutes to resolve the issue.
The tech associate was quite efficient and helpful. He was patient and asked all the relevant questions needed to resolve out matter. He definitely made the process hassle free, which we greatly appreciate.
Angelo helped my school get out Magicard 300 printer working! Thanks Angelo you rock!!!
When I called the tech support line, I was literally in the dark about ever inch of this product. Jude not only walked me through the in's and out's of every nuance. But he did so with infinite patience and professionalism. I truly don't know what I would have done without him! I've never encountered a better lifesaver!!
Angelo- Made it look easy on installing the software to my Mac computer. Didn't take more than 10mins for full installation
