Return Policy

Return and Refund Policy

Satisfaction Guarantee: If you are not completely satisfied with your purchase, you can return any item in its original condition within 30 days of the order. We offer a full refund, replacement, or exchange.

Refund Process: Refunds will be applied to the original payment method. Please allow 7-10 business days for processing and issuing refunds.

Claims for Issues: Report any shortages, damages, or incorrect items within 10 days of receiving your merchandise.

Return Instructions:

• All returns and exchanges require a valid RMA number and are subject to our return policy.
• Printers must have fewer than 25 prints.
• Only one printer return per customer.
• Returns must be packaged in the original manufacturer's packaging (both inside and outside).
• Include all manuals, cables, warranty cards, supplies, etc. with the return.

Non-Returnable Items:

• Software
• Holokotes
• Printers with smart card encoders or proximity cards
• Leased items

Contact Us: If you have any questions, please contact us at info@bodno.com.