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Shipping Policy
Shipping Cut-Off Time: Orders placed before 1 PM EST, Monday through Friday, will be processed and shipped on the same day. Orders placed after the cut-off time will be processed and shipped on the next business day. Please note that we do not ship on weekends or legal holidays.
Delivery Times:
- Standard Shipping: Orders typically arrive within 3 business days after the order is placed.
- 2-Day Shipping: Orders will arrive within 2 business days.
- 1-Day Shipping: Orders will arrive the next business day.
Shipping Rates:
- Free Shipping: Orders over $100 qualify for free standard shipping.
- Standard Shipping: $8.99 for orders under $100.
- Expedited Shipping: Rates for 2-Day and 1-Day shipping will be displayed at checkout.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment on the carrier's website.
Claims for Issues: Report any shortages, damages, or incorrect items within 10 days of receiving your merchandise.
International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs fees, duties, and taxes, which are the responsibility of the recipient. Delivery times for international shipments may vary depending on the destination and customs processing times.
Undeliverable Packages: In the event that a package is returned to us as undeliverable, we will contact you to arrange for reshipment. Additional shipping charges may apply.
Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us as soon as possible so we can assist you in resolving the issue.
Contact Us: If you have any questions or need assistance with your order, please contact us at info@bodno.com. We are here to help!
Thank you for choosing Bodno.com for your printing and card software needs.
FAQ
Once you place your order, we start processing it right away so it can ship to you as quickly as possible. Because of this, cancellations or changes aren’t always possible. If you need to make a change, contact us immediately. If your order hasn’t shipped yet, we’ll do our best to update or cancel it for you.
We want you to be completely happy with your purchase. You have 30 days from the date of delivery to return items in their original condition for a refund, replacement, or exchange.
Here’s what to know:
- Contact us to request a Return Merchandise Authorization (RMA) number before sending anything back.
- Printers must have fewer than 25 prints and include all original packaging, manuals, cables, warranty cards, and supplies.
- Software, Holokotes, proximity‑encoded printers, and leased equipment are non‑returnable.
- You must report any missing, damaged, or incorrect items within 10 days of receiving your order.
- Refunds are issued to your original payment method within 7–10 business days after we receive your return.
Read our full Return Policy here to learn more, or contact us here if you need assistance.
Yes! We offer our TotalCare Extended Warranty for ID card printers. Depending on the plan you choose, you can be covered for up to five years from the date of purchase. Your warranty includes:
- Free parts and labor
- Fast repair turnaround (usually under 3 business days)
- Free next‑day shipping both ways
- A loaner printer if yours needs to be serviced
If your order arrives damaged, missing, or incorrect, let us know within 10 days of delivery. We’ll walk you through the process, which may include:
- Issuing you an RMA number
- Sending a replacement or arranging an exchange
- Covering return shipping if applicable
Absolutely. We take your privacy and security seriously. Your payment and personal details are processed using secure methods and encryption, and we never sell your personal information. We also comply with industry‑standard privacy practices to protect your data. You can read out full Privacy Policy here.
