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Register Your Printer
Activate your warranty, software, and personalized support
FAQ
01Why do I need to register my printer?
Registration unlocks your Bodno software license, activates your warranty, and ensures you get expert
support, updates, and training. It’s the first step to getting the most out of your printer—and it only
takes a few minutes.
02How long does registration take?
Most users are fully set up and printing their first card in 30 minutes or less. Registration itself
takes about 10 minutes and walks you through everything: software activation, driver install, ribbon
setup, and your first test print.
03What steps are involved in registration?
Here’s a quick overview:
- 1. Unbox your printer
- 2. Register your printer (serial number required)
- 3. Connect the printer to your computer
- 4. Install ribbon and cards
- 5. Install printer driver
- 6. Activate Bodno software
- 7. Test your printer
- 8. Review essential maintenance tips
- 9. Confirm license level (Silver Edition or above)
- 10. Access support and training resources
04Where can I find my printer’s serial number?
The serial number is printed on a label on the back or underside of the printer. You’ll need it to
complete registration—it’s required to activate your Bodno software and warranty.
05What order numbers are valid for registration—and what if I bought elsewhere?
We accept Bodno order numbers and Amazon order numbers during registration. If you purchased from another
vendor, just email us at support@bodno.com with your order details
and serial number—we’ll help you get registered and fully supported.
Install the Printer Driver
Get the latest driver for smooth printing
Download and install the correct driver for your printer
FAQ
01Where do I download the driver?
Click the big red button to download the correct driver for Windows or Mac. If you prefer, you can also
go to our Support Page and select your
printer model—the driver will be listed there.
02Do I need admin access to install the driver?
Yes. Make sure you're logged in as the computer administrator or have permission to
install software. If you're using a company-issued device, check with your IT team before starting.
03What should I do if the printer isn’t recognized after installing the driver?
Double-check that you're using the original USB cable and that the printer is powered on. Restart your
computer and reconnect the printer. If it still isn’t recognized, email us at
support@bodno.com and we’ll walk you through it.
Install and Activate Bodno Software
Unlock your software with your activation code
Install Bodno software, then enter the activation code below. We've also emailed it to you
Activation Code
FAQ
01Where do I find my activation code?
Your activation code is shown right on this page and also sent to you via email after
purchase. You’ll need it to unlock your Bodno software and start printing.
02How do I activate the Bodno software?
Open the Bodno software on your computer and go to the 'Bodno License' tab. Enter your
activation code into the activation field and click 'Activate'. The software will verify
your code and unlock all features instantly. If you need help, email us at
support@bodno.com.
03Can I upgrade or purchase another license?
Yes. You can purchase additional licenses or upgrade to a higher edition (Silver, Gold, Platinum, or
Diamond) directly on the
Bodno ID Card Software page. Each edition offers different features—from Excel imports and QR codes to multi-layout designs and web
print server access. Just choose the plan that fits your needs:
monthly, yearly, or one-time (3-year).
Unbox Your Printer
Let's ensure you've got everything you need. Carefully unpack your printer and confirm all listed items are included
Checklist modal items:
FAQ
01What should I do if something is missing from the box?
Every bundle is packed with care, but if anything is missing—cards, ribbon, cleaning kit, or even the
printer itself—just email us at support@bodno.com. Include your
order number and a quick note about what’s missing. We’ll verify your order and make it right, fast.
02Is the printer ready to use out of the box?
Yes. Your Bodno bundle includes everything you need to get started: the printer, ribbon, blank cards,
cleaning kit, and Bodno software. Once you complete registration and install the driver, you’ll be ready
to print your first card—usually in 30 minutes or less.
03How do I know if I received the correct ribbon and cards?
Each bundle is matched to your printer model. The ribbon and cards included are guaranteed to be
compatible. If you’re unsure, check the label on the ribbon box or email us a photo—we’ll confirm it for
you.
04Should I keep the packaging after unboxing?
Yes. We recommend holding onto the original box and packing materials in case you need to ship the
printer for warranty service or future upgrades. It also helps protect the printer during moves or
storage.
Connect Your Printer
Plug printer directly into wall outlet. Do NOT use a surge protector or power strip. Then connect it to your computer with the provided USB cable. Place it securely on a flat surface.
Important:
Only use the original power cord, adapter, and USB cable. Third-party accessories may cause issues with power, connection, or print quality.
Step 1:
Take out the power cable and power adapter from the accessories box. Connected all cables as below picture.
Step 2:
Take out the power cable and power adapter from the accessories box. Connected all cables as below picture.
Step 3:
Take out the power cable and power adapter from the accessories box. Connected all cables as below picture.
FAQ
01What should I do if my printer won’t power on?
Make sure you're using the original power cord that came with your printer. Check that it’s securely
connected to both the printer and a working outlet, and that the power switch is turned on (some models
have a small rocker switch near the cord). If it still won’t turn on, unplug it for 10 seconds and try
again. Still no luck? Email us at support@bodno.com and we’ll help
you troubleshoot or replace it if needed.
02Can I connect the printer to any computer?
Yes—Bodno printers work with both Windows and Mac. Just make sure you’re using the
USB cable that came with your printer. Third-party cables may not be compatible and can
cause connection issues. If you're using a company-issued device, check that you have permission to
install software or contact your IT team.
03Do I need any special setup before plugging in the printer?
No special prep needed—just use the original USB cable and power cord included in your
bundle. Once connected, your printer will be recognized automatically and ready for registration. Make
sure you're logged in as the computer administrator to avoid permission issues during
setup.
Install the Ribbon and Cards
Set up your ribbon and load cards properly. Follow the visual guide carefully to install your ribbon and cards, avoiding jams and errors.
Step 1:
Open the ribbon box, take out the ribbon.
Step 2:
Install the ribbon into the cartridge according to the color direction.
Step 3:
As shown in picture below, take ribbon cartridge’s side, install the ribbon cartridge and close the upper cover.
FAQ
01How do I install the ribbon correctly?
Open the printer cover and insert the ribbon cartridge with the rollers facing down and the color panels
visible. It should click into place without force. If you're unsure, check the quick-start guide or email
us a photo at support@bodno.com—we’ll confirm it for you.
02What should I do if the ribbon gets jammed?
Turn off the printer and gently remove the ribbon cartridge. Check for any loose pieces or misalignment.
Reinstall the ribbon slowly and make sure it’s seated properly. If the jam persists, email us at
support@bodno.com and we’ll walk you through it.
03What if the ribbon tears during setup or printing?
No problem—this happens occasionally and it’s easy to fix. Just use clear tape to reconnect the torn ends,
making sure the panels are aligned correctly and the tape is placed on the non-printing side. You can
follow the step-by-step fix in our
video tutorial. Once repaired,
reinsert the ribbon and resume printing.
04How do I load the cards—and keep them clean?
Hold the cards by the edges and avoid touching the surface. Dust or fingerprints can affect print quality.
Load them into the input hopper with the printable side facing up (or as marked). If your cards feel
dusty, wipe them gently with a lint-free cloth before loading.
Test Your Printer
Print your first test card. Check alignment, clarity, and color quality
Step 1:
Turn on the printer.
Step 2:
Press and hold the printer's front-panel button until the test card prints.
Step 3:
Verify that card prints correctly (colors, text clearly visible, no faded areas).
See Test Card Tips
Having Trouble? Schedule Free Onboarding
Having Trouble?
Schedule Free Onboarding
FAQ
01How do I run a test print?
Open the Bodno software on your computer.
Create a new card design or select a template—you can add photos, logos, and text if you’d like.
Make sure your printer is connected and powered on. Go to the Print menu, select your printer, and adjust settings if needed.
Insert a blank card into the printer, then click “Print” to run your test card.
This confirms your setup is working and gives you a chance to see your first card come to life.
Create a new card design or select a template—you can add photos, logos, and text if you’d like.
Make sure your printer is connected and powered on. Go to the Print menu, select your printer, and adjust settings if needed.
Insert a blank card into the printer, then click “Print” to run your test card.
This confirms your setup is working and gives you a chance to see your first card come to life.
02What should I look for in the test card?
Check that the colors are bright, smooth, and clear. You should see clean edges, no fading, and no
streaks. If anything looks off, it might be a ribbon alignment or cleaning issue—email us at
support@bodno.com and we’ll help you fix it fast.
03Can I reprint a card if something went wrong?
Yes. If the card misprinted or got damaged, just open your design in Bodno and click
“Print” again. Make sure the ribbon is aligned and the cards are clean before retrying.
We’re here if you need help.
04What if the test card doesn’t eject properly?
Make sure the output hopper is installed correctly and not blocked. If the card gets stuck inside the
printer, power it off and gently remove the card. Avoid pulling forcefully. If it keeps happening, email
us at support@bodno.com and we’ll help troubleshoot.
Start Designing Cards
Design professional-quality ID cards easily
Your printer is ready! Explore templates or create custom designs
Step-by-Step Tutorials:
Designing Your ID Card and Setting Up the Database
Clear, step-by-step instructions for designing a basic ID card
Instructions for setting up the internal database
Don't have this Software? Upgrade Software Edition
Don't have this Software?
Upgrade Software Edition
Import Your Data from Excel or CSV
Easily import your names, photos, ID numbers, barcodes, or any other card data from Excel or CSV. This makes card printing fast and automated—no manual data entry required.
How to Import Data
Follow The Instructions Step-by-Step
-
1. Click “Connect to Database” inside the Bodno software.
This button is usually found in the top toolbar under the Database tab.
-
2. Choose “Direct Excel File Driver”
This option lets you connect directly to your Excel spreadsheet without needing to convert or install anything else.
-
3. Browse and Select Your Excel File (.xlsx or .csv)
Once selected, click Next to continue.
-
4. Choose the Worksheet and Define the Header Row
Select the sheet you want to import.
-
Check the box if your first row contains column names (headers).
-
Set where your data starts (usually row 2).
-
-
5. Configure Column Data Types (if needed)
Most columns can be left as-is.
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If you’re importing dates or times, make sure to manually set the column type to avoid formatting issues.
-
-
6. Select the Columns to Use
Pick the data fields you want to connect to your card layout (e.g., First Name, Photo, Barcode, etc.).
-
7. Assign a “Guide Column”
Choose one column to act as the unique identifier for each record—this is usually an ID number or email.
-
8. Finalize and Click “Finish”
Bodno will now link the database to your card project. You’ll see your data loaded in the record list.
Your Excel or CSV file *must remain closed* while working in Bodno, or the connection won't work
FAQ
01How do I start designing my card?
Open the Bodno software and click “New Card” to begin. You can choose
a blank layout or start with a template. Add your logo, photo, text, and any other elements you need.
Everything is drag-and-drop—no design experience required.
02Can I import images or design files into my card?
You can import standard image files like JPG or PNG—perfect for logos, photos, or ID headshots.
However, Bodno does not support importing full design files like PDFs, Photoshop (.PSD), or Illustrator (.AI).
We also don’t recommend importing a full ID card image as a background—it may print in low quality or misalign. It’s always better to build your card using Bodno’s built-in tools for sharp, professional results.
However, Bodno does not support importing full design files like PDFs, Photoshop (.PSD), or Illustrator (.AI).
We also don’t recommend importing a full ID card image as a background—it may print in low quality or misalign. It’s always better to build your card using Bodno’s built-in tools for sharp, professional results.
03How do I save my card design?
Your card designs are saved on your computer, not inside the Bodno software itself.
Click “File → Save” and choose a location on your device. You can also save your files to Google Drive, OneDrive, or any other cloud service for easy access and backup.
We recommend saving often—especially if you're customizing multiple layouts or working across teams.
Click “File → Save” and choose a location on your device. You can also save your files to Google Drive, OneDrive, or any other cloud service for easy access and backup.
We recommend saving often—especially if you're customizing multiple layouts or working across teams.
04Should I avoid using too much color in my design?
Yes. Printing full-color backgrounds or heavy gradients can lead to poor print quality, especially on
thermal printers. It may cause streaks, fading, or ribbon waste. For best results, keep your background
light and use color sparingly. Watch our quick video on Why You Should Avoid Printing Too Much Color on
ID Cards to see real examples and tips.
Using the Data on Your Card Design
Once connected, simply drag and drop any column field onto your card layout—names, photos, barcodes, etc.
Want to add a photo?
Just drag the “Photo” column onto your design and it will auto-fill per record.
Essential Maintenance Tips
Keep your printer running smoothly
Regular cleaning prevents errors and ensures optimal print quality
Tip 1:
Clean your printer every time you change the ribbon
This is critical to avoid faded cards and damage to the printhead. Use the official cleaning kit and cleaning cards provided with your printer for optimal results.
Cleaning print head steps:
Deposition of dust or contaminants inside the card printer may cause damage to important parts and affect the printing effect. Therefore, it’s recommended to clean the printer when changing the ribbon or at least clean one time a month.
Step 1:
Take out the cleaning card from the accessory box and remove the 3M hyaline layer on cleaning card’s both sides and put it into input hopper.
Step 2:
When Card printer shows “Ready”, press “OK” one time, then press “>” two times.
Step 3:
LCM show “Clean function” press “OK” one time. Then LCM will show “Open the cover”.
Step 4:
Open the cover, take out ribbon cartridge, and then close the upper cover.
Step 5:
Press “OK” one time. The card printer will start to cleaning.
Step 6:
The cleaning card will be exit from card exit mouth after finished cleaning. After it, please install the ribbon cartridge and close the upper cover.
Cleaning print head steps:
Step 1:
Take out cleaning stick from accessories box.
Step 2:
Turn off the card printer, open the upper cover and find the print head show in below picture.
Step 3:
Wipe the print head in one direction, from left to right or right to left with cleaning stick. Do not wipe back and forth. Generally wipe 3-5 times will be ok.
Tip 2:
Proper Ribbon Replacement
1. Power off your printer.
2. Open the ribbon cover.
3. Remove the used ribbon and insert the new one, ensuring correct alignment.
4. Close the cover and restart the printer.
Use original ribbons only to maintain quality and avoid malfunctions.
Tip 3:
Faded Prints:
Check if the ribbon is properly installed.
Clean the printhead using a cleaning card.
Card Jams:
Remove any stuck cards carefully.
Ensure cards are properly loaded and are the correct type.
FAQ
01Do I need to clean the printer regularly?
Yes—every time you change the ribbon, you should run a cleaning cycle using a
Bodno-approved cleaning kit. This helps prevent dust buildup, streaks, and misprints.
It only takes a minute and keeps your printer running like new.
02How do I use the cleaning kit?
Open the Bodno software and go to “Printer Tools” → “Clean Printer”.
Insert the cleaning card when prompted and follow the on-screen steps. The printer will automatically run a cleaning cycle.
Insert the cleaning card when prompted and follow the on-screen steps. The printer will automatically run a cleaning cycle.
03What happens if I skip cleaning?
Skipping cleaning can lead to poor print quality, ribbon jams, and even damage to the printhead over
time. It’s a small step that makes a big difference—especially if you’re printing cards daily or in
batches.
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Thank You
Thank you!
One of our printer specialists will be in touch shortly to discuss your needs and help you find the ideal printer solution
Bodno Bronze Edition:
Perfect for beginners in ID card printing. It’s easy to use and includes all the essential tools to create professional-looking cards quickly.
- Template card designs
- Windows & Mac compatibility
- 1D barcode printing
- Image editing
- Free software updates
- Card signatures
- Internal database storage for card reprinting
Bodno Silver Edition:
Popular choice for those seeking a more streamlined and efficient card printing process
- XLS, XLSX, CSV & TXT connection
- QR Codes
- Data Importing from Microsoft Excel
- Photo File Linking to Multiple Records
Bodno Gold Edition:
Powerful choice for those who require advanced customization options and expanded printing capabilities
- 2D Barcode printing capabilities
- Automatic Face Detection in Live Acquisition
- Automatic Face Cropping
- Image Acquisition through camera SDK
- Custom Features through Script
- MS Access and SQLite with Photo Field
- Ability to search query Records
- Photo and OLE Objects on Database Records
Bodno Platinum Edition:
Offers total control and customization for your ID card printing needs.
- Fingerprint Acquisition Scan
- Operations Logs and User Allowances with Audit Reporting
- Contact and contactless smartcard encoding (Windows-only)
- RFID encoding support (Windows-only)
- NFC encoding (Windows-only)
- Automatic print by DB update (Windows-only)
Bodno Diamond Edition:
Offers advanced features for large teams and high-level ID card printing needs.
- Web Print Server (Windows-only)
- Mifare CLASSIC & Ultralight (including NFC) (Windows-only)
- Net License up to 16 PCs belonging to the same scope and sub-net
Start Your 15-Minute Demo — Free & Easy
Expert Help with Your ID Printing Needs
Need a tailored ID solution for your organization? Our experts are here to help you choose the best option for your needs
Have questions before applying?
Fill out the quick form below and a Bodno specialist will get in touch to walk you through the best leasing option for your business.
Ultimate Beneficial Ownership
Who are the Ultimate Beneficial Owners (UBOs) for the customer on this Credit Application?
When you provide UBO information, you enable us to comply with Anti Money Laundering regulations. Please provide any UBO information received from your customer.
Review the three UBO types below and select the UBO type for this credit application:
- Ownership UBO: An individual, if any, who owns, directly or indirectly, more than 25 percent of the equity interests or Profit Sharing/Economic interest of the legal entity customer (e.g., each natural person that owns more than 25 percent of the shares of a corporation).
- Effective Control UBO: If ultimate beneficial owner cannot be determined based on ownership, please provide the information for the natural person with effective control (day-to-day decision-making).
- Board of Directors UBO: If neither of the above apply, please provide the information for all Board of Directors (BODs), Executive Management Team.
Thank you for submitting your details!
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Bodno TotalCare
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Fast Repair Turnaround
Typically completed in 3 business days
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Your business continues uninterrupted