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Updated September 14, 2026
If your Seaory S25 displays CARD JAM — CODE:11, check the sensor area for debris or an obstruction. The video shows where to look after removing the ribbon holder, how to clean the area and how to reassemble the printer. Use this guide for the S25.
Watch this tutorial on YouTube
Check and clean the S25 sensor area
- Open the cover and remove the ribbon holder. Use the video to identify the sensor area before touching components.
- Look for an obstruction. Check for debris blocking the sensor and clear the accessible obstruction shown in the demonstration.
- Clean the sensor area. Switch the printer off before cleaning inside. Gently clean the demonstrated area with a suitable cleaning swab.
- Reassemble and check. Replace the ribbon holder, close the cover and turn the printer back on. Look for READY on the display.
Check one card before resuming
The S25 uses manual card feeding. Once READY appears, follow the S25 card-loading instructions and print one test card. For routine care, see the Seaory cleaning guide.
Still seeing the error?
Contact Bodno at (732) 987-5300 or support@bodno.com. Include your printer model, a photo of the error message and the checks you completed. You can also open S25 support and downloads.
