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Seaory S26 Error 11: Card Jam and Sensor Troubleshooting
Updated September 14, 2026
For Error 11 (Card Jam) on the Seaory S26, start with the manual input slot. A trapped card or an obstructed sensor area can be involved. This video demonstrates the S26 slot check and the follow-up cleaning step when no card is visibly stuck.
Watch this tutorial on YouTube
Check the manual input slot
- Inspect the slot shown in the video. Look for a card stuck in the manual input slot. Remove it gently if it is accessible; do not force it.
- Restart and check the display. If the printer returns to READY, print one test card before resuming your badge job.
- If no card is stuck, check the sensor area. Switch the printer off before cleaning. Gently clean the slot’s sensor area with a suitable swab, using the close-up in the video to locate it.
- Restart after cleaning. Check for READY again and run a test print.
Card jam or card feed error?
This procedure covers Error 11. If the display instead shows Error 51 — Card Feed Error, use the S26/S28 feed-troubleshooting guide. For normal loading, follow the S26 section of our card-loading guide; the hopper and weight plate are covered there. The test-card guide explains how to check printer operation from Windows or Mac.
Still seeing the error?
Contact Bodno at (732) 987-5300 or support@bodno.com. Include your printer model, a photo of the error message and the checks you completed. You can also open S26 support and downloads.
