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When Windows says your card printer is offline, or jobs sit in the queue and never print, the printer is almost never broken. A stuck print queue, the wrong copy of the printer, or Windows Fast Startup cause most of these cases. Work from the top; most people are printing again by step 4.
Cancel everything in the print queue, restart the Print Spooler service, then pick the copy of the printer that shows as ready under File › Print Settings in Bodno. Still offline? Turn off Fast Startup and restart the computer.
Fix it in this order
Use the USB cable that came with the printer, plugged straight into the computer (no hub or dock), and try a different USB port. Plug the printer into a wall outlet, turn it on and wait until it says it is ready.
Open the printer list:
Click your printer, then Open print queue. Cancel every document in the list. In the queue window, open the Printer menu and make sure Use Printer Offline is not ticked.
The Print Spooler is the Windows service that sends jobs to printers. When it gets stuck, every printer looks offline.
Press Windows key + R, type services.msc and press Enter. Find Print Spooler in the list, right-click it and choose Restart.
Windows sometimes adds extra copies of a printer, like "(Copy 1)". Only one of them is connected.
Choose the copy that Windows shows as ready, not offline.
If Bodno shows a message like "error enumerating the printer", it has blocked the printer. Go to:
Restart Bodno, then pick the printer again in File › Print Settings. More: unblock a blocked printer.
With Fast Startup on, shutting down does not fully restart Windows, so a printer that dropped off can stay offline the next day. Open Control Panel › Power Options › Choose what the power buttons do, click Change settings that are currently unavailable, untick Turn on fast startup and save. Then choose Restart (not Shut down).
Unplug the USB cable. In Printers & scanners, remove every copy of your printer, restart the computer, turn the printer on and plug the USB cable back in. Windows finds it again.
Still offline? Uninstall the printer's driver, restart, and install the latest one from your printer's support page. You need administrator rights; see what your computer needs. Magicard printer? Follow the Magicard fixes.
The printer is fine. Your card design is probably linked to an empty database. See card prints blank or the wrong data.
Send these with your first message
With these we can usually tell you the next step the same day.
- Printer model and serial number (label on the printer)
- Windows version (10 or 11)
- A screenshot of the printer list (Printers & scanners)
- A screenshot of any error message
Written by Bodno Tech Support from real support cases. Updated October 20, 2026.
Tell our support team your printer model and what you see on the screen, and we'll help you get printing.
