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If Bodno says it printed but no card comes out, or cards print with old names or without photos, the printer is fine. The card design is reading from a database: one with no records, an old copy of your spreadsheet, or photo file names that do not match. Each has a quick fix.
Not printing from a spreadsheet? Go to Database › Disconnect and print again. Printing from a spreadsheet? Save and close it in Excel, refresh the database connection in Bodno, and make sure each photo file name matches exactly.
Match what you see to the fix
| What you see | Fix |
|---|---|
| Bodno sends the job but no card prints. A Windows test page prints fine. | The design is linked to a database with no records. Go to Database › Disconnect and print again. |
| Cards print with old names or details | Bodno is reading an older copy of your spreadsheet. Save and close the file in Excel, then refresh the database connection in Bodno. |
| A photo is missing on some cards | The file name in that record does not match the photo file. See photo fixes below. |
| Photos taken on an iPhone do not show | The photos are saved as .HEIC. Convert them to .JPG first. |
Fix it step by step
A design that was once linked to a spreadsheet, or a template that came with one, can still be connected. Go to:
Print again. This fixes most "Bodno prints nothing" cases in a minute.
Open the spreadsheet and check the names you want are in it, on the sheet Bodno is connected to. Save it, close Excel, then refresh the database connection in Bodno. First time connecting one? See connect to an Excel database.
If the spreadsheet was moved, renamed or copied to a new computer, Bodno is still pointed at the old one. Connect the design to the file again.
Keep every photo in one folder, and type the photo's exact file name in each record, including the extension: jsmith.jpg is not the same as jsmith.jpeg or j smith.jpg. Then refresh the database connection. Full setup: link photos to your database.
iPhones save photos as .HEIC by default. Convert them to .JPG before linking them. To make new iPhone photos save as JPG, open Settings › Camera › Formats on the iPhone and choose Most Compatible.
Printing a list from Excel and linking photos to records needs Silver edition or higher. Compare editions or upgrade from there.
Send these with your first message
Most database cases are solved in one reply when we have these.
- Your Bodno version (top of the window)
- A screenshot of the card design and any message
- The spreadsheet (or a copy with a few rows)
- One photo file name that does not show
Written by Bodno Tech Support from real support cases. Updated October 20, 2026.
Tell our support team your printer model and what you see on the screen, and we'll help you get printing.
