Bought Bodno on Amazon?Your activation code isn't in the box. Here's how to get it.

Register your printer with your Amazon order number and your code shows up on screen in about two minutes. Didn't order it yourself? The order number is printed on the packing slip in the box.

Register my printer Where's my order number?
Monday to Friday, 9am to 7pm ET

Same team, same software and same help as customers who buy on bodno.com.

What brings you here?

The questions Amazon customers ask us most.

I need my activation code It's not in the box. Register to get it. Where's my order number? It's on the packing slip in the box "Order not found" Quick checks, or we'll register it for you Something's missing We ship it free, same day Not printing right Most fixes take a few minutes Invoice, refund or return What Amazon handles, and what we do Registered and lost my code Look it up in a minute Drivers and setup guides Downloads and videos for your printer

Where's my Amazon order number?

Start with the packing slip in the shipping box. The order number is printed on it, so you don't need the Amazon account of whoever bought it.

  1. 1Find the small packing slip in the shipping box. It looks like a store receipt.
  2. 2Look for the line that starts "Your order of" with the date.
  3. 3The number after Order ID is your Amazon order number. Type it with the dashes.

↑ Order ID, on the line that starts "Your order of"

Not the code under the barcode at the top. That's Amazon's package code.

Examples for illustration. Yours may look a little different.

Is this my order number?

✓113-4567890-1234567Amazon order number. Use this.
✕11345678901234567Same number, but the dashes are missing
✕SX7Kq2nMxrThe code under the barcode on the slip
✕TBA318245671000The package tracking number
✕B0XXXXXXXXThe product code under the item name
✕PO-2026-04817Your company's purchase order number

Register your printer, get your code

There's no code in the box. Your code is made for your printer when you register it, and it shows up right on screen with a copy emailed to you.

01Your Amazon order numberPrinted on the packing slip in the box. See where
02Your printer's serial numberOn the label under the printer, next to the barcode.
03Your activation code appearsOn screen right away, plus a copy in your email to keep.
Register my printer Registered before? Find my code

You're registered

Bodno A30 · Order 113-4567890-1234567

Your activation code 7KQ4-M9XD-2RTA

We also email the code to you.

What you'll see after you register (example code)

Registration says "order not found"?

Check these three things, then try again:

  1. 1It's the Amazon order number from the slip, not a tracking or PO number.
  2. 2The dashes are in, with no spaces before or after.
  3. 3Two printers on one order? Register each one with its own serial number.

Still stuck? It happens. Send us your order number and serial number, and we'll register it and email your code.

Get it done for me

Something missing or wrong in the box?

Cameras, cleaning kits, cables and cards sometimes sit under the foam or in a side compartment. Take one more look, then:

  1. 1Keep the box and shipping label for now.
  2. 2Snap a photo of the label and what came in it. It speeds things up.
  3. 3Contact us with your Amazon order number.

We ship it free, the same day when you reach us by 1 PM ET. Wrong item or fewer cards than you ordered? Same thing, just tell us.

Tell us what's missing

Not printing perfectly? That's on us.

Reach us first. Most printer issues take a few minutes on the phone, so you're printing today instead of waiting on a shipment.

Still not right? We replace it. If your printer truly has a defect, we send you a replacement. Amazon's return option is always available to you as well.

(732) 987-5300
White line on the edgeWe fine-tune the print position and edge settings with you, so cards print edge to edge.
Error light or won't connectUsually a quick driver or firmware update. We walk you through it.
Faded colors or a ribbon errorWe adjust the color settings and check that the ribbon matches your printer model.
Cards jam or feed crookedWe check the card thickness setting and run a cleaning with you.
Software setup or "demo mode"We help you install and activate Bodno ID Card Software, then design your first card.

Who handles what

Everything about the printer and software is us. Amazon processed your payment, so invoices and refunds come from your Amazon account.

BodnoCall, chat or email us
Activation codeRegister your printer
Setup, drivers and softwareWe walk you through it
Missing or wrong itemsWe ship them free
A defective printerWe fix it or replace it
W-9 and vendor formsbilling@bodno.com
AmazonIn your Amazon account
Invoice or receiptYour Orders › Invoice
Returns and refundsYour Orders › Return
Package never arrivedAmazon customer service
Net 30 or purchase ordersAmazon Business
Tax-exempt purchasesAmazon Tax Exemption Program

Same coverage as buying direct

Your printer's coverage applies whether you bought on Amazon or bodno.com. Want longer peace of mind? Bodno TotalCare is a 5-year protection plan you can add any time.

About TotalCare

Questions Amazon customers ask us

Is my activation code in the box?
No. Your code is made for your printer when you register it with your Amazon order number and serial number. It shows on screen right away and we email you a copy.
My office ordered the printer. What do I need?
Your Amazon order number. It's printed on the packing slip in the box, on the line that starts "Your order of". Box already gone? Ask whoever placed the order, or email support@bodno.com with your serial number and any receipt or PO, and we'll register it for you.
Is the activation code my Amazon order number?
No. Your order number is what you use to register. Your activation code is a separate code you get after registering.
I bought two printers on one order.
Each printer gets its own code. Register each one with the same order number and its own serial number. If the second one says it's already registered, contact us and we'll send that code.
New computer, or the person who set it up left?
Your code stays with your printer. First deactivate it on the old computer: open Bodno software, click BOD at the top left, then Bodno License › Deactivate. Then install the software on the new computer and activate it with the same code. Don't have the code? Look it up with Find my activation code. Old computer dead or wiped? Email support@bodno.com with your activation code and we'll reset it. See the step-by-step guide.
I didn't get the activation code email.
Check your spam or junk folder, especially on a school or company email. You can also look it up any time with Find my activation code.
Do Amazon buyers get the same support?
Yes. Same team, same software and same help as customers who buy on bodno.com.
Can I return my order?
Yes, through Amazon, within Amazon's return window: Your Orders › Return or Replace Items.
Can I get a Bodno invoice?
Amazon issues the invoice for Amazon orders: Your Orders › Invoice. For a W-9 or vendor forms, email billing@bodno.com.

Talk to Bodno

Real people who know your printer. Have your printer's serial number handy, plus the Amazon order number if you have it. Monday to Friday, 9am to 7pm ET.

(732) 987-5300 Live chat Email us