I just recently upgraded my printer from a Badgy 100 to the Matica MC320 and I was having issues printing on the new machine. I spoke with Angelo at support and he was amazing and was able to resolve my issues and was quick and friendly about it. I highly recommend the printer and the support behind it.
Felix did a great job sorting out my issues. He is kind, patient and knowledgeable. You should give him a raise :)