Bodno A10From $995
Bodno A20From $1,595
Bodno A30From $1,995
Bodno A40 ProFrom $2,995
vs.
CR80 30 mil PVC cardsFrom $3.99
Adhesive-backed PVC cardsFrom $9.99
Proximity cards (NoMativ)From $14.99
NTAG NFC cards, 100 packFrom $59.00
Buy the softwareDesign and print ID cards on PC and Mac
On this page
The Matica MC320X tells you what is wrong with a light and an error number on its screen. Most errors are a card or ribbon problem you can clear in a few minutes. This guide covers the codes we see most, plus jams, faded prints and the cleaning that prevents both.
Turn the printer off, clear any card or ribbon scrap from the card path, check the card thickness setting and the hopper weight, and turn it back on. Error 15 or 25 points to the ribbon. Faded prints mean advanced cleaning with a T-card. Error 59 or anything in the 90s: call us.
What the light means
| Light | Meaning |
|---|---|
| Green | Ready |
| Green, blinking | Receiving a print job |
| Amber | Ribbon nearly used up, or cleaning due (the screen says which) |
| Amber, blinking | Out of cards or ribbon |
| Red | An error, or cleaning now required (the screen says which) |
| Red, blinking | Needs service or a firmware update. Call us |
Error codes
| Code | What it means | What to do |
|---|---|---|
| 14 (ribbon position) | A card is stuck or the ribbon tore | Follow the jam checklist below. Make sure the ribbon spool is pushed all the way onto its gear |
| 15 (no ribbon) | The printer cannot read the ribbon's chip | Put in a fresh ribbon; a damaged ribbon chip is the usual cause. If a new ribbon still shows 15, call us |
| 53 (card input) | No card detected in the feed path, or several cards pulled at once | Clear stuck cards, fan the stack, clean with a T-card and restart |
| 9 when printing one side | "Print back" is turned on for a one-sided job | Untick the back-side option in the driver |
| 25 (project code) | The ribbon does not match the printer, often right after a ribbon change | Use a ribbon made for the MC320X and reseat it. Still showing? Call us |
| 59, 91, 92 | Faults we cannot clear remotely | Call us. These usually need a repair |
Card jam or torn ribbon checklist
Open it and remove any card or bits of ribbon from the card path and the flipper.
Make sure the card thickness setting matches your cards and the weight is sitting on top of the card stack.
Make sure the cleaning roller is in place.
Let it finish starting up, then print one card.
Faded or uneven prints
- Run the advanced cleaning with a T-card (below). In our cases, standard cleaning alone often did not fix fading.
- Pick the right printer in Bodno under File › Print Settings: the copy that Windows shows as ready, not an offline duplicate.
- Match the ribbon selected in the driver to the ribbon that is installed.
- Black text not solid? In the driver, under the card front's monochrome options, turn on Resin Area Extraction.
Cleaning that prevents most problems
| Cleaning | When | How |
|---|---|---|
| Standard | At every ribbon change. The printer asks at 1,000 prints and requires it at 1,200 | Printer properties › Tools › Clean printer, with the long cleaning card |
| Advanced | Every 5,000 prints, or when prints fade | Tools › Advance printer clean, with a T-card fed in at the back |
Skipping the required cleanings can affect your coverage. Printing on both sides? See dual-sided printing on Magicard and Matica. Drivers, the manual and firmware are on the MC320 support page; update firmware only if we ask you to.
If it needs a repair
The MC320X has 3 years of coverage. If a fault does not clear, we set up the repair. Ship it in the original box or a similar box with both foam pieces, with the ribbon and cards removed, and include the USB cable, power adapter, power cord, card output tray and ribbon holder.
Supplies for this printer
Send these with your first message
Matica cases move fastest when we have these up front.
- Printer serial number (label on the printer)
- The error number and light color
- A photo of a printed card if the print looks wrong
- A short phone video if it jams or makes a noise
Written by Bodno Tech Support from real support cases. Updated October 13, 2026.
Tell our support team your printer model and what you see on the screen, and we'll help you get printing.
