We ordered 3 ribbons for our Matica printer. None of them worked. We get an error code. We reached out multiple times with zero resolution. Finally we got a hold of Angelo. He dug into issue and found that we got ribbons with bad RFID chips. He is awesome. Unfortunately, 19 days later, we still have not received replacement ribbons. Other than Angelo, no one at Bodno or Matica has been at all responsive in helping to resolve the issue. The printer was not inexpensive by any means nor are the ribbons, especially when they do not work. I am very disappointed in our Matica/Bodno experience and purchases.