Introducing Bodno TotalCare: 5-Year Printer Protection

If your team depends on ID cards, downtime isn’t an option. Bodno TotalCare™ is our premium protection program that keeps you printing with complete coverage, priority support, and a free overnight loaner whenever service is needed.

Why TotalCare?

Typical manufacturer warranties are limited and time-limited—and they don’t handle the logistics that cause delays. TotalCare changes that with full-service coverage designed for speed, clarity, and zero hassle.

What’s Included

• Full Coverage — Parts, labor, and covered repairs for the life of your plan.

• Free Overnight Loaner — If service is needed, we ship a loaner so your team keeps printing.

• Priority Expert Support — Direct access to our technicians for faster answers and fixes.

• Annual 1-Hour Training — Onboard new staff and prevent user errors.

• Annual Remote Check-Up — Proactive maintenance to extend printer life.

• Free 1-Day Shipping Both Ways — We cover shipping to us and back to you.

• Replacement Box + Prepaid Label — No original box? We send one—ready to ship.

Typical repair turnaround: once your printer reaches us, repairs are typically under 3 business days (not a guarantee). You stay up with the loaner.

How It Works (When You Need Help)

1. Tell us what happened → We triage and approve the path.

2. Loaner shipped overnight → Keep printing while yours is serviced.

3. We coordinate everything → Labels/box sent, repair handled by us or by the manufacturer.

4. Swap back, done → Return the loaner with the included label and box.

New vs. Existing Printers (Eligibility Made Simple)

• New printers: Add TotalCare at purchase and all benefits start immediately.

• Existing working printers: You can activate TotalCare on a printer that’s currently working.

  • There’s a 60-day no-claim period after activation (loaner/repair/shipping benefits start on day 61).

  • Pre-existing issues aren’t covered (if it was broken before activation, that issue isn’t eligible).

• Consumables aren’t included (ribbons, cards, cleaning kits).

Who Is TotalCare For?

Basically everyone who relies on an ID printer. If uptime matters, TotalCare makes it simple:

• Schools (think first day of school), clinics, offices, warehouses, multi-site teams.

• Organizations without a dedicated IT team—or those who want IT focused elsewhere.

• Teams that want predictable costs and no shipping/packaging headaches.

• Anyone who wants the loaner advantage and 1-day shipping both ways.

TotalCare vs. Manufacturer Warranty (Simple Comparison)

During the manufacturer’s limited warranty, we still coordinate everything—and you keep our loaner so you never stop printing.

Plans

• 5-Year TotalCare™ — Set it and forget it for five full years.

• 1-Year TotalCare™ (auto-renew) — Same benefits, renews annually; cancel at renewal if you prefer.

FAQ (Quick Answers)

• Can I add TotalCare to a printer I already own? Yes—if it’s currently working. A 60-day no-claim period applies after activation.

• Do I really get a loaner? Yes—free overnight when service is needed (immediate for new printers; after 60 days for an existing-printer activation).

• Who pays for shipping? We cover 1-day shipping both ways and provide a replacement box/label if needed.

• What’s not included? Consumables (ribbons, cards, cleaning kits).

• How fast are repairs? Once received, repairs are typically under 3 business days; you keep printing with the loaner.

How to Get TotalCare™

• Buying a New Printer: Add TotalCare™ at checkout.

• Already Own a Working Printer? Contact our team to activate TotalCare™ (60-day no-claim period applies).

Ready for uninterrupted printing?
Choose Bodno TotalCare™ for total peace of mind—quick loaners, fast logistics, and expert support that keeps your team moving.

The Bodno Team