Printer Support › Remote support

Remote Support

On the phone with a Bodno technician? Download this small app so they can see your screen and fix it with you.

Download for Windows Download for Mac

On a phone? Open this page on the computer that prints your cards and download it there.

The app only runs while it is open. You can see everything the technician does, and you can end the session at any time.

Not on the phone with us yet?

(732) 987-5300Mon–Fri, 9am–7pm ET support@bodno.comA screenshot of the problem helps
How it works

Three steps, about two minutes

  1. Call us

    Call (732) 987-5300. The technician will tell you when to download.

  2. Download and open the app

    Click the button for your computer above and open the file.

    Mac: allow Screen Recording and Accessibility when your Mac asks (System Settings › Privacy & Security).
  3. Read the code to your technician

    The app shows a session code. Read it to the technician and they connect. Close the app when you are done.

Before you start

  • Only use this while you are on the phone with Bodno. We never call out of the blue asking to control your computer.
  • Use the computer that prints your cards, with the printer turned on and connected.
  • If you need help with the software, have Bodno ID Card Software open.
  • On a company or school computer, IT may need to approve the download.

Fix it yourself first?

Printer support pages Software support and downloads Code lookup Help articles