Hi Debbie,
I'm genuinely sorry to hear that your recent order caused such a hassle. That's definitely not the experience we want for you, and it's disheartening to know it wasn't smooth sailing.
We recently made some changes in our warehouse, and it seems like they caused more trouble than expected. Your order got caught up in the shuffle, and I understand how frustrating that can be, especially when you're on a tight schedule.
To make things right, we're refunding your shipping costs in full. Expect to see that on your credit card within the next 2-3 business days. We're actively working on ironing out the wrinkles in our process to avoid a repeat of this situation.
If there's anything else we can do or if you want to share more about your experience, I'm here to listen. Your patience means a lot to us, and we're truly sorry for any inconvenience caused.
Best,
Bodno