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A torn ribbon can stop your Seaory S25, S26 or S28 from printing. Check the damage first, then use a repair method confirmed by Bodno support or fit a compatible replacement.
Step 1 – Power down and remove the ribbon
Cancel the print job, turn the printer off and lift the ribbon holder onto a clean surface.
Step 2 – Find the damage
Gently turn the spool gears to bring the break into view. Replace a ribbon that is burned, badly crumpled or shredded. A clean tear may be repairable.
Step 3 – Check the ribbon ends
Keep the film aligned in its original direction without twists. Handle the edges to keep fingerprints out of the print area.
Step 4 – Repair or replace
For a tape repair, send Bodno support a photo and follow the splice instructions confirmed for your ribbon. If the correct method is unclear, install a replacement.
Choose the right color ribbon: 11011 for S25 or 17031 for S26/S28. These color ribbons are not interchangeable.
Step 5 – Remove slack
After a confirmed repair, gently wind the repaired section onto the take-up spool. Keep the exposed film straight and free of slack without overtightening it.
Step 6 – Reinstall and test
- Seat the ribbon holder fully in its guides and close the cover.
- Turn the printer on.
- S25: insert one blank card in the manual feed slot. S26/S28: load blank cards in the hopper and position the weight plate.
- Print a test card and check for normal feeding and print quality.
If the ribbon tears again, stop and contact support. For a continuing ribbon detection error, follow the Error 48 guide.
Need help? Send your printer model, a photo of the ribbon and the calibration result to support@bodno.com, call (732) 987-5300, or contact Bodno support.
